Product Support

We provide professional technical support for Content Control based around a range of support plans and SLAs.

Knowing that you have somewhere to turn for a definitive answer when you're feeling a bit stumped, or think you may have encountered a bug, is priceless. Our support plans provide support and trouble resolution for issues you encounter with Content Control.

Plans and Pricing

  Baseline Standard Premium
Period 12 months 12 months 12 months
Knowledge base / community support Free Free Free
Support ticketing system Yes Yes Yes
Product bug resolution Yes Yes Yes
User advice [1]   Yes Yes
Implementation advice [2]     Yes
Account manager     Yes
Response time 3 working days 2 working days 1 working day
Cost / month ex VAT £45 £65 £85
Annual £540 £780 £1020
  • [1] Advice for your two authorized contacts, on using Content Control
  • [2] Technical advice for your two authorized contacts on planning or building websites in Content Control